Car Saathi firmly believes in the highest
standards of integrity in relation to information provided by its customers at
the time of interaction with the Company, and otherwise.
General
Car Saathi values your privacy and commits to protect information disclosed by the users (“You”) to Car Saathi by means of the website/social media. Please read the following policy (hereinafter referred to as “Privacy Policy”) to understand practices of Car Saathi, and specifically with regards, as to how Car Saathi treats information disclosed by You. By using the domain and sub-domains of www.CarSaathi.com including its social media pages. You agree that You have acceded to the terms of the present Privacy Policy. In the event that You do not wish to be bound by these terms, You have a choice, which is (naturally and obviously) free from any form of coercion or undue influence, to not access the Car Saathi Website. This Privacy Policy also applies generally to our parent, affiliates, subsidiaries, or joint venture websites.
Your Consent
We request You to carefully read this Privacy Policy and Terms of Use under the different tab before sharing personal information with us. By browsing, visiting, accessing and/or using the services on Car Saathi Website (or searching for any of the pages on Car Saathi Website), You explicitly consent and agrees to our Privacy Policy laid out herein. You also agree that the information furnished by You is lawful, true and correct and does not violate or infringe any laws. No liability pertaining to the authenticity/ genuineness/ misrepresentation/ fraud/ negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from You.
Information
This Privacy Policy applies to:
Personal information:
Users of Car Saathi may voluntarily while registering/interacting on Car Saathi Website/ social media, provide personal information viz. email address, name, phone number, etc.
Non- Personal information:
Information, (viz. type of internet browser and operating system used, domain name of the website from which You came, number of visits, average time spent on the site/mobile application, pages viewed etc.) may be picked up automatically and without explicitly being provided by You, but during your interaction with the Car Saathi Website by use of certain technologies, such as Cookies and Web Beacons.
Types of information received by Car Saathi
The following type of information about You may be collected and processed by the Company:
Information about your internet connection
and mobile device
The equipment used by You to browse the Car
Saathi Website
Your usage details in respect of the Car
Saathi Website
Internet Protocol (IP) details/ address
Your Current Location, Device Location,
Device Information, Communication Information to provide customized offerings.
Computer operating system
Preferences and settings such as time zone
and language
Account / User Information – including but
not limited to your name, address, email address, mobile / telephone number,
gender, income, and any other information sought by Car Saathi at the time of
your making an account with Car Saathi, or obtaining a quote from Car Saathi
Your searches, the results You selected
from the search and other activities
Your browsing information (browsing length,
details of online ads that You clicked on)
Your transactional information
Details in respect of your vehicle, including
but not limited to make, model, identification details of the vehicle, prior
use, history, insurance details, registration certificate details, etc.
Please note that the following list is only illustrative, and is by no means, exhaustive. Kindly note that any user-generated content such as reviews, blogs, testimonials etc. shall be treated by Car Saathi as its own.
Third party integration
You may access the Car Saathi Website through third-party websites over which Car Saathi has no control. You may optionally provide Car Saathi with information through third-party sign-in services such as Facebook, Pinterest, Twitter, Instagram, and Google Plus. In such cases, Car Saathi fetches and stores whatever information is made available to Car Saathi by You through these sign-in services. Please also note that Car Saathi reserves its rights to use information provided by You, in consonance with all relevant laws and guidelines.
Further, it is clarified that while Your usage of Car Saathi Website, You might see the links to the third party website / advertisements / electronic communication service, which are provided by the third parties. As the operation of the third party is not under control of the Company, therefore the Company does not make any endorsement / guarantee of any service or product offered through third party websites nor make any representation related to the any privacy policy or other policies of such third party. Any usage of such third-party website or availing any service or product through third party shall be at Your risk and the Company is not responsible for any loss / damage or otherwise. It is recommended that You should review the privacy policy of such third-party websites prior to using such websites.
How your information helps in providing you
with a more optimized interface and experience
Car Saathi uses the information that You provide to enhance the functionality and improve the quality of your interaction with Car Saathi and to personalize your experience while using the Car Saathi services.
Public posts
As part of CAR SAATHI services, You may provide your reviews, feedback, comments, ratings, photos, etc. on the public groups (Posts). The Company retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of the Company, is false, malefice and misrepresenting. All Posts shall be publicly accessible and visible to all users and therefore, You should be careful about revealing any sensitive details about yourself in such Posts. The Company reserves the right to use and reproduce your Posts for any purpose. Further, the Company may share your Posts with the service providers, businesses or any other third party. If You delete your Posts from any of the public groups, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by any other user(s) of that public group.
Opting out
You may opt out of receiving promotional emails from the Company by following the instructions in those emails. If You opt out, the Company may still send You non-promotional emails, such as emails about your account.
Cookie choices: Most web browsers are set to accept cookies by default. If You prefer, You can usually choose to set your browser to remove cookies and to reject cookies. If You choose to remove cookies or reject cookies, this could affect certain features of the CAR SAATHI Website.
How Car Saathi uses and shares the
information collected
Car Saathi uses information collected from and about You for a variety of purposes, including (but not limited) to:
Processing and responding to your queries
Protect and improve the services that Car
Saathi offer
Understanding users (what they do on our
services, what features they like, how they use them, etc.), improving content
and features of CAR SAATHI services (such as by personalizing content to your
interests) , processing and completing your transactions, and making special
offers
Sending You communications that You have
requested or that may be of interest to You
Sending You questions that You may be able
to answer if You have registered with Car Saathi, or have scheduled an
appointment at a Car Saathi location or branch
Sending You information about your vehicle
pursuant to your visit to a Car Saathi branch or location
Enabling and filtering advertisements that
are relevant to you
Generating and reviewing reports and data
about, and to conduct research on, Car Saathi user base and service usage
patterns
Administering contests and sweepstakes
Providing you with customer support
Providing you with notices about your
account
Internal purposes such as auditing, data
analysis and research relating to Company’s services on Car Saathi Website
Carrying out Car Saathi obligations and
enforcing rights arising from any contracts entered into between You and Car
Saathi, including for billing and collection
Carrying out CAR SAATHI obligations that
arise out all relevant statute in relation to your vehicle, and in relation to
your transaction and interaction with Car Saathi
Allowing You to participate in interactive
features offered by Car Saathi
Granting You opportunities to avail special
offers/vouchers being offered by third parties by You being a customer of Car
Saathi and/or showing your interest for the services of Car Saathi
Car Saathi is allowed to share the
information, which you have shared on our Car Saathi Website, with our alliance
partners. These alliances/ partnerships are done to provide perks and
convenience to you. By clicking on the submit button, the Company and the
partner will consider you an interested user and will use the details submitted
by you to contact you and give you a customized experience of our services.
Car Saathi may use the information collected from you to enable Car Saathi to display advertisements to its advertisers’ target audiences. Even though Car Saathi does not disclose your personal information for these purposes without your consent, if You click on, or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria
Disclosure to third parties
Car Saathi shall be at liberty to disclose your information or part thereof to third party service providers who may facilitate the providing of services, on our behalf. These service providers have access to your data only to perform the tasks as stipulated by Car Saathi and are obligated not to disclose or use it for any other purpose. Car Saathi may also share personal information with third-party vendors, consultants, and other service providers who work for the Company, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which the Company disclose it to them.
In addition to the aforesaid, alliance partners/channel partners of Car Saathi may collect information with your consent from your mobile device like device location, device information (including storage, model, installed apps, Wi-Fi, mobile network) transactional and promotional SMS, communication information including contacts to provide customized offerings.
Amendment
The Company reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to regularly check this Privacy Policy from time to time to keep you updated about changes made. Your continued use of the services provided by Car Saathi after any changes, shall be deemed to be your acceptance of such changes.
Contact Us
In the event You have any complaints or concerns with respect to the Car Saathi Website or our services or if You have any questions about this Privacy Policy, please feel free to contact us on 1800 258 5656 (between 8 am - 10 pm) or reach out to our customer support at enquiry@CarSaathi.com.
Grievance Redressal
In compliance with Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of Car Saathi for the purpose of this Agreement shall be:
Grievance Officer Name:
Mr. Ganesh Daundkar
Email Address:
